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FAQ

FREQUENTLY ASKED QUESTIONS

We take the security of your money seriously. Therefore we enabled all payments to be done via Paypal. Through which you can directly pay via your normal debit or credit card if you do not have a Paypal account.

To ensure you get your items safely and swiftly we have partnered with DHL to bring you the fairest rate an the quickest service. Wherever you are in the world.

Free Shipping for items above $200 and Items for delivery within Kenya.

Shipping usually takes about 3-5 days for you to receive your order.

Items that have been received and spent no more that 14 days can be returned.

We however do not refund or cater for the return cost. We will replace your item as swiftly and quickly as possible. Please ensure you talk to our team with your order number before you return any item.

How it began

Welcome to TribalTess! My name is Mercy. I have always been fascinated by the art of beaded jewelry ever since i was a little girl. I was inspired by one of my Aunts who comes from the Maasai community.

The Maasai community are known for their love for bead work and bright colors. They have a long experience in crafts and bead work and the art is passed from one generation to the other.
Each item is handcrafted with much love and care.

I truly hope that you enjoy each and every purchase you make here. I highly appreciate.

Thank you for shopping with us!

Here’s how we do it

The key to our success is swiftness and excellence in the work that we do. Once you place an order our team immediately gets on it. Striving to ensure you get exactly what you ordered and in the quickest way possible.

A large team of Maasai artisans that have years of experience making the unique pieces that we are able to make available to you are always ready to share their art with the rest of the world.

So when you buy a Tribaltess item, you are directly supporting an ancient art.